Project Manager -Customer Success

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EcoOnline is one of the fastest growing software companies in Europe. We develop SaaS (Software as a Service) solutions for all types of businesses with the goal of preventing human and environmental damage in health, safety, environment and quality (HSEQ). This way, we help save lives and take care of the environment.

In addition, we offer software solutions that help our customers create safe, sustainable, efficient and attractive jobs. More than 7,000 companies and 80 industries based in Northern Europe have chosen EcoOnline, as a supplier of user-friendly SaaS tools within HSEQ. We have a rapid growth and today we are 350 talented colleagues in our offices in Norway, Sweden, Finland, Denmark, Dublin Ireland, United Kingdom and US. Our vision is to be the preferred provider of HSEQ tools & services and deliver sustainable results for our customers around the globe.

To continue to grow, we are now looking for a new colleague. As a Customer Onboarding Specialist at EcoOnline, you will be an important part of the company's further growth, and you will gain valuable experience and a professional network.

The Team:

The Customer Onboarding Specialist will be a part of the Customer Success team in EcoOnline. Customer Success involves both Support, SDS Services, Training, Consulting and Sales.

The role as Customer Onboarding Specialist will collaborate closely with Product Specialists and Account Managers within Customer Success in our offices in Norway, Sweden, Denmark, Finland and UK/Ireland.

The Customer Onboarding Specialist reports to the Manager of Support & Services, Training & Consulting.

Why work at EcoOnline?

• Ability to influence which technologies, routines and processes we use

• An exciting, varied and challenging position in a rapidly growing SaaS company

• An awesome, open and vibrant scale up environment

• Competitive conditions and good pension schemes

• Future-oriented workplace with good personal and professional development opportunities

The Role:

 

As an Onboarding Specialist with EcoOnline you will have the possibility to contribute to keep people safe in their workplaces and protect the environment. In cooperation with our dedicated team, you will have a key role in implementation projects for customers in our world class HSEQ software. 

Responsibilities:

  • Project management in implementation projects for customers in our world class HSEQ software
  • Identify customer needs and opportunities
  • Participating in sales meetings and onboarding workshops/process
  • Guiding clients in systems and consultancy-based services / projects

The Onboarding Specialist will have the function as a project manager in the process with implementing the EcoOnline EHS software for our customers in Norway and Denmark, and will require close collaboration with the Products teams in UK. The implementation process is based on interviews of the customer in order to deliver the best technical setup and onboarding making sure the customers’ needs are met.

This will require close collaboration with the customer, Product Specialists, Product Managers and Account Managers in EcoOnline. 

Skills:

 

  • Have 3 years+ experience with HSEQ, preferably within the industrial segment
  • Excellent project management skills
  • Technically oriented, possessing an attitude for rapidly learning complex software applications
  • Good communication skills in Norwegian and English both written and oral and ability to interact with clients and colleagues
  • Educated at University level
  • You are patient, clear and committed

Or, know someone who would be a perfect fit? Let them know!

Pilestredet 33
0166 Oslo Directions info@ecoonline.com 33016800 View page

Tønsberg, Norway

Grev Wedels gate 1
3111 Tønsberg Directions info@ecoonline.com 33016800 View page

Why EcoOnline?

At EcoOnline we use innovative technology to help our clients build a deeper understanding of their operational and EHS risks. We take the safety perspective into the next level, disrupting the way we face the challenges, but also the opportunities to the protection of our health and wellbeing.

We believe that by connecting innovation with best practice, our solutions can build a deeper understanding of companies operational and EHS risks.

Through knowledge and innovative technology, we are enabling companies to create healthier and safer working environments.

By designing EHS software with ease of use at its core, we lower the barrier so that anyone can report incidents, near misses or other important events – wherever they are.

Already working at EcoOnline?

Let’s recruit together and find your next colleague.

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