Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact! 

About the Role

The Senior Customer Success Manager role holds responsibility for managing a portfolio of enterprise and strategic key customer relationships. Utilizing customer success management methodologies, this role is accountable for understanding and supporting the customer’s strategy and challenges. This role will help with the integration of EcoOnline Services and the wider EcoOnline product teams will work to maximize revenue and growth in a sustainable predictable manner.

Key Responsibilities:

• Increase renewal rates and deepen customer relationships through proactive engagement with customers (e.g check-ins, business reviews)

• Influence customer lifetime value by understanding your customer’s business needs and ensuring/demonstrating maximum value from the EcoOnline product ecosystem

• Proactively identify and mitigate risk for each customer as well as provide solutions to improve the use of the application

• Identify opportunities to expand EcoOnline’s products and services for the customers, collaborate with cross-functional divisions to drive expanding revenue within the customer base

• Deliver the optimum Customer Success Management service while developing and sharing a roadmap/action plan to deliver great value and extended reach of contacts

• Consult with and manage stakeholders, to maximize service delivery performance in a consistent and sustainable way

What we're looking for:

• Minimum 5 years of experience in a consultative customer-facing role (SaaS environment preferred)

• Creative problem solver with the ability to understand and resolve client challenges and objections

• Excellent influencing ability and people management skills

• Outstanding analytical skills and the ability to interpret and communicate insights to senior leadership

• Willingness to travel up to 20% of the time for customer visits, onsite team collaboration, conferences, or similar

• Proficiency with Salesforce CRM and Office Suite

• Outstanding written and oral communication skills

• Excellent interpersonal and team management skills

• Strong business acumen and analytical capabilities

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• 🌴 Generous Paid Time Off

• 🍼 Extended Parental Leave

• ❤️‍🩹 Robust Health Coverage

• 💡 Accelerated Learning Paths

• 🧘‍♂️Team Wellness Initiatives

• 📆 Company-wide Events

• 🌎 Employee Resource Groups

• ⭐️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.