Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

As a Customer Support Representative in EcoOnline’s Professional Services team, you’ll play a key role in delivering an exceptional customer experience.

You’ll be the first point of contact for our clients, helping them get the most out of our market-leading EHS & ESG products. Whether it’s logging and resolving queries, providing guidance, or ensuring issues are followed through to resolution, your focus will be on helping customers feel supported and confident in using our solutions.

At EcoOnline, customer satisfaction is at the heart of what we do. In this role, your work will make a real impacT, helping to strengthen our reputation as a trusted partner in the industry.

To thrive here, you’ll need excellent communication skills, a keen eye for problem-solving, and a collaborative approach to working with both clients and colleagues.

Key Responsibilities:

Provide prompt, friendly, and professional support to customers through various channels, including our support system, email, phone, and Teams chat.

Triage incoming support tickets and enquiries, accurately assessing priority and impact.

Troubleshoot technical issues, offering effective solutions or escalating to Tier 2 support when needed.

Log and document all customer interactions and resolutions to ensure accurate records and knowledge sharing.

Follow up with customers to confirm successful resolution and deliver an excellent service experience.

Stay up to date on product updates and changes, continuously building your knowledge to better support customers.

What we're looking for:

• Fluent English and Norwegian.
• Strong communication skills and a passion for delivering great customer service
• 2+ years of experience in a customer support role
• Experience working in a support environment, with solid knowledge of software systems
• Quick to learn new applications and technologies
• comfortable following internal processes and best practices
• Familiarity with web technologies is a plus

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• 🌴 Generous Paid Time Off

• 🍼 Extended Parental Leave

• ❤️‍🩹 Robust Health Coverage

• 💡 Accelerated Learning Paths

• 🧘‍♂️Team Wellness Initiatives

• 📆 Company-wide Events

• 🌎 Employee Resource Groups

• ⭐️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

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