Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About the Role

As a Licensing Specialist in our Global Implementation function, you’ll oversee licensing workflows, manage upsell and churn requests, and ensure customers and colleagues experience smooth, accurate account setup. This role combines precision, collaboration, and customer impact, offering a chance to make your mark across EcoOnline’s global product suite.

Key Responsibilities:

• Customer Success Focus: Deliver accurate licensing and account setup so customers get timely access and seamless service.

• Integrity & Accountability: Ensure revenue-impacting transactions (upsell, churn, renewals) are executed with precision and transparency.

• Collaboration: Partner with cross-functional teams (Product, Sales, Customer Success, Support, Professional Services) to share insights and drive alignment.

• Excellence: Maintain high standards in service quality, data accuracy, documentation, and customer communication.

Day-to-Day Tasks

• Process upsell, down-churn, and churn requests across multiple products.

• Create new customer accounts according to signed contract specifications.

• Manage intake and delivery of licensing-related service requests.

• Proactively look for and implement improvements to the current licencing process.

• Maintain up-to-date documentation.

What we're looking for:

• 1-2 years experience in a similar role.
• Operational Accuracy — proven ability to manage revenue-impacting transactions with detail and reliability.

• Customer-Centric Mindset — ensures every licensing change or account setup enhances the customer experience.

• System Fluency — comfort working in CRMs (Salesforce), ticketing tools (Zendesk/Jira), and SaaS licensing dashboards.

• Process Improvement — identifies gaps and drives enhancements for scalability.

• Communication — strong written and verbal skills to work effectively across technical and non-technical teams.

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• 🌴 Generous Paid Time Off

• 🍼 Extended Parental Leave

• ❤️‍🩹 Robust Health Coverage

• 💡 Accelerated Learning Paths

• 🧘‍♂️Team Wellness Initiatives

• 📆 Company-wide Events

• 🌎 Employee Resource Groups

• ⭐️ Recognition awards

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

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